Contact Us

MassRelay

MassEDP

Escalation Procedure

If you have suggestions, comments or concerns, please contact:

MassRelay Customer Service who is available to answer all of your relay calling questions. If you call about a specific experience, please provide as much information as possible, such as the relay operator's ID number, the date, and the time of the call.

MassRelay Customer Service is available 7 days as week, 24 hours per day, 365 days a year.

TTY and ASCII Users: 800-720-3480

Voice and Hearing Users: 800-720-3479

Customer Service eMail: customerservice@massrelay.com 

or write to:

MassRelay

703 W. Housatonic Street

Suite 148

Pittsfield, MA 01201 

If MassRelay Customer Service does not resolve your issue you may contact the MassRelay Administrator.

Or write to: 

Monna Wallace

Email: Monna.Wallace@state.ma.us

Director of Programs

Massachusetts State 9-1-1 Department

1380 Bay Street

Taunton, MA 02780

Voice/Hearing Users 508-828-2911

If you are still not satisfied, you may call:

Massachusetts Department of Telecommunications & Cable

1-800-392-6066 Voice.

1-617-305-3531 Voice

Through MassRelay at 711 or

1-800-439-0183

or write to:

Consumer Division, Department of Telecommunications & Cable

Two South Station, 4th Floor,

Boston, MA 02110

Or e-mail to: consumer.complaints@state.ma.us

Thank you for contacting us. We appreciate the chance to respond to the suggestions, comments, and questions you have for us.

Please let us know how we can assist you in learning about our program. 

We look forward to showing you the uniquely designed phone equipment and accessories we offer. Our goal is to provide the information you seek in a timely and professional way.

MassEDP Customer Service

Voice/TTY 800-300-5658
Mon - Fri 8:30am to 5:00pm
E-Mail JoinIn@MassEDP.com

Grant Harrison, EDP Manager
grant.harrison@state.ma.us

Monna Wallace, Director of Programs
monna.wallace@state.ma.us