Customer Profile Form

Check here if you want to be on the MassRelay Mailing List.

Check here if you want to be on the Hamilton Relay Mailing List.

Check here if you would like to provide feedback about MassRelay once a year.

*Please indicate the best way to contact you: Email US Mail

To make sure you are the only person who can make changes to your Relay Preferences, you should pick a "password" (secret word). Pick 4 to 10 letters and /or numbers. You also need to pick a "PIN" (secret number) to allow the OPR to view your Preferences when you use Multi-User/Remote Preferences. Pick 4 numbers.

Everytime I CALL Relay, I use... (If you live with a person who calls relay differently than you, contact Customer Service.)

VCO Phone w/keyboard
VCO Phone w/out keyboard
2 line VCO w/ASCII
2 line VCO w/Turbo Code
TTY
ASCII
HCO
2 Line HCO
Speech to Speech
TTY w/Braille
Voice Only User 711
Voice Only User 800#

* When i answer a relay call I use...
(If you live with a person who answers relay differently than you, skip this part.)

TTY (VCO users with a TTY answering machine should mark TTY)
VCO w/keyboard
VCO w/out keyboard
Voice
HCO
ASCII
Speech to Speech
Spanish
TTY w/Braille

Please choose your long distance telephone company from the list provided

*For long distance calls in Massachusets, my phone company is: --Select Company-- AT&T AT&T/SBC Charter Comcast Excel Global Crossing Level3 Qwest Sprint Verizon Other

If you do not see your long distance telephone company on the list please provide the company name and the customer service number for the company

*For long distance calls outside of Massachusets, my phone company is: --Select Company-- AT&T AT&T/SBC Charter Comcast Excel Global Crossing Level3 Qwest Sprint Verizon Other

If you do not see your long distance telephone company on the list please provide the company name
and the customer service number for the company

Translator

Spell Check Of

Slow Typing

No Abbrevations

Text Messaging Abbreviations

Standard Abbreviations

Name:    Phone Number:

Name:    Phone Number:

Name:    Phone Number:

Name:    Phone Number:

Name:    Phone Number:

Name:    Phone Number:

Name:    Phone Number:

Name:    Phone Number:

Name:    Phone Number:

Name:    Phone Number:

You can customize how the OPRs identify relay to the person you are calling if so desired:

I want OPRs to say my first name to the people I call.

Example: "A person who is deaf is calling you through Massachusetts Relay. This is Operator 4444. Have you received a relay call before?"

Name:

I want OPRs to tell the people I call I am:

Deaf

Hard Of Hearing

Speech Disabled

Deaf/Blind

Example: "A person who is deaf is calling you through Massachusetts Relay. This is Operator 4444. Have you received a relay call before?"

(NE) Never explain how to use the relay to any person I call

(NI) Never identify the relay to any person I call. (requires "My Hello")

My Hello (50 Characters including spaces): OPRs will always greet the people you call this way:

Select the types of calls that you do not want made from your telephone. If you check any on this list, you will not be able to make those types of calls through the relay.

Long Distance

900/976

International

Directory Assistance

Operator Assistance